Reward the good, re-train the rest!

Step 1)    Hire a company who specializes in Mystery Shopping and that you will feel comfortable working closely with. Since confidential information will often be shared, the lowest bid should not always be the determining factor.

Step 2)    Make clear the purpose and goals for the program, such as improving customer service, running storewide contest, etc.

Step 3)    After reviewing your company's customer service standards, we will design a customized form for your operation. For multi-unit operations, a scoring system is recommended to chart trends and compare scores between individual units or regions.

Step 4)    Hindsight will review your form, goals and expectations with our shoppers.

Step 5)    The shoppers will complete the assignments as scheduled and return the reports back to Hindsight in a timely manner.

Step 6)    Hindsight will verify the reports for accuracy, type the information into the computers and return the reports to the client via e-mail, fax or mail.

Step 7)    The client must now use the information in a positive manner by rewarding star performers or offering additional training in the areas that did not perform well.

Step 8)    For best results, the client should post the results in all units as a constant reminder of the program and as a reminder of the standards the employees are expected to maintain.

Step 9)    Hindsight and the client will communicate to keep the forms updated with changes in company policy, products, promotions or procedures.

Step 10)   Compare results with different departments, areas, or regions, and practice the best sales philosophy that works for you and your customers!

  Benefits of Using Hindsight Mystery Shopping

Increased Sales
By ensuring employees are practicing the sales and suggestive selling techniques they have been taught.


Improved Customer Satisfaction
The employees will raise the level of service and treat all customers as if they were the shopper.


Higher Employee Motivation
The most successful companies include a reward system for the employees who score well. When stars are rewarded, everyone strives to be a star.


Minimized Theft
Employees must be on their toes all of the time, not just when the manager is around. Since they do not know who the shoppers are or when they will arrive, it is like adding another manager at a fraction of the cost.


Increased Profits
Reduced theft and improved service means happier clients, more repeat clientele and higher average checks. This will result in an increase in sales and PROFITS.

                         

Make it an employee incentive program and give them more reason to be your best!


  Remember......HINDSIGHT is always 20/20

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e-mail address: hndsight@hndsight.com .  .

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